Shipping

When will I get my order?

It takes 3-7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows: EU 2-3 business days. Orders to Portugal and Spain, for example, will ship in 24 to 48 hours. USA: 5- 8 business days. International: 10-20 business days.

Where will my order ship from?

We work with an print-on-demand order fulfillment company with facilities worldwide! In Europe we ship from: Porto, Portugal; Barcelona, Spain and Riga, Latvia. We also have production centers in the USA and Mexico as well as in Australia. Our algorithm calculates from the shipping address which is the closest point of production so that your order reaches the destination as quickly as possible and is also environmentally sustainable.

Print-on-demand

What does it mean print-on-demand?

Print-on-demand is a process in which a brand (in this case, Giveit) works with a supplier directly to create and produce its products with its own designs and sell them on demand in its online store directly to the customer. This means that there is no need for us to produce and create our stock because the products are produced only when a sale is made in our online store. In addition, with print-on-demand services, everything after the sale, from printing to shipping, is done by our supplier.

Payment Methods

Which payment methods are available?

PayPal is a system of money transfer through an email account which allows for secure payments. This system covers worldwide bank accounts and credit cards. Find out more about this method of payment here.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Order Status

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

● Check your shipping confirmation email for any mistakes in the delivery address.
● Ask your local post office if they have your package.
● Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise— If you’re expecting a home delivery and you know you won’t be home to accept it, use an address where you know you’ll be! If the shipping address was correct, and the package wasn’t left at the post office or at your neighbor’s, get in touch with us at hello@giveit.pt with your order number.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

Pro tip: The zip code is the most important part of the address. Use a simple tool like USPS ZIP code lookup to make sure you get it right!

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, drop us a line at hello@giveit.pt

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

Products

How are our products made?

With over $37 million invested in printing equipment, we use industry-leading tech to get your products looking awesome.

All orders go through our 3-step quality check before we ship them out: Our automated software checks graphics for quality before printing, fulfillment specialists check quality while orders print, final quality check after printing and curing.

We source products and fabrics from ethical brands and suppliers that comply to labor, environmental, and safety standards.

Posters are printed either on matte or luster photo paper. Enhanced matte paper is bright and ideal for photographs that don’t require gloss. Premium luster photo paper is between a gloss and a matte finish. Both are archival quality and available framed or unframed.

Canvases are printed and then hand-stretched on solid wood stretcher bars. They’re finished with a gallery-style fold for a premium quality look.

Unframed posters are rolled up and packaged in tubes. Canvas and framed posters are placed inside a protective foam pouch, then wrapped in bubble wrap and foam prior to boxing. This minimizes movement and absorbs shock during transit.

We work with a reliable, high-quality print-on-demand drop shipper. They have locations worldwide, so depending on where you are, your orders are printed and shipped from the facility that can do it most efficiently!

I received a wrong/damaged product, what should I do?

We’re so sorry if the product you ordered arrived damaged. To help us resolve this for you quickly, please email us at hello@giveit.pt within a weeks’ time with photos of the damaged product, your order number, and any other details you may have about your order.

We’ll get back to you with a resolution as soon as possible!

Return Policy

What’s your return policy?

Any claims for misprinted/damaged/defective items must be submitted within 14 working days after the product has been received.

For packages lost in transit, all claims must be submitted no later than 14 working days after the estimated delivery date.

Claims deemed an error on our part are covered at our expense.

If you notice an issue on the products or anything else on the order, please submit a problem report.

Notification for EU consumers: In accordance with Article 16 (c) and (e) of Directive 2011/83 / EU of the European Parliament and of the Council, of 25 October 2011, on consumer rights, the right to termination cannot be provided for:

1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were opened after delivery and therefore are not suitable for return for reasons of health or hygiene protection, therefore, Giveit reserves the right to refuse returns at its sole discretion.

This Policy will be governed and interpreted according to the English language, regardless of translations made for any purpose.

For more information on returns, see the page Terms & Conditions.

Do you offer refunds?

It is the Customer’s responsibility to file any claim with a carrier for a lost shipment if carrier tracking indicates that the product was delivered. In such case Giveit will not make any refunds and will not resend the product.

You may return most new, unopened items within 14 days of delivery for a full refund. We’ll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Can I exchange an item for a different size/color?

Returned by Customer – It is best to advise you to contact before returning any products. We do not refund orders for buyer’s remorse. Returns for products, as well as size exchanges are to be offered at your expense and discretion. Returns or offer size exchanges need to place a new order at your expense for a product in another size.

At this time, we don’t offer exchanges. If you’re unsure which size would fit better, check out our sizing charts—we have one for every item listed on our store, in the product description section.

Though rare, it’s possible that an item you ordered was mislabelled. If that’s the case, please let us know at hello@giveit.pt within a week after receiving your order. Include your order number and photos of the mislabeled item, and we’ll send you a new one, or issue a refund!