Frequently Asked Questions
At the moment our online store at Tictail supports the following payment options – credit/debit cards, iDEAL, SOFORT and Apple Pay via Tictail Payments, and PayPal, Klarna through your own standalone accounts.
We take the utmost care and concern for your privacy while you are shopping on our Tictail Shop. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary. Transactions on our Tictail shop are secured using up to 256-bit SSL encryption technology to ensure your personal information (especially your name, address, and credit card number) stays out of the wrong hands and cannot be read or intercepted as it travels to Tictail payment processing system.
Promo codes may be entered during the COUPON CODE step in the checkout process. Simply type or paste your code in the box provided, and then click CONTINUE. Only one promo code may be applied per order.
We are unable to offer gift-wrapping services at this time. However, you are welcome to include a handwritten gift message with your order by checking the box labeled THIS ORDER IS A GIFT during the SHIPPING METHOD step in the checkout process and entering your own personal message in the box provided.
We are busy working hard assembling products, fulfilling orders, brainstorming new product ideas, and answering your questions Monday through Friday from 9am-6pm. We do not ship any orders on Saturdays or Sundays.
Giveit will be closed on the following days in observance of the holidays: New Year’s Day, Labor Day, Summer holidays (August) and Christmas Day. Please note, depending on when these holidays fall throughout the year we may be closed additional days other than those listed.
All orders will ship from our fulfillment facility in Porto, Portugal within 1-3 business days from when the order is placed. From there, it will take about 2-9 business days for orders to be delivered within Portugal and anywhere from 4-21 business days for international orders depending on the selected shipping method. Please note any orders placed on Friday by 2PM will not be delivered until the following Monday as we currently do not deliver on Saturdays. Additionally, any orders placed on Saturday or Sunday will not ship until the following Monday as we currently do not ship orders over the weekend.
When an order is made your large format posters are sent to production. This system is called print-on-demand. Since we do not have the large format posters in stock, the delivery time takes longer. Usually 1-2 weeks.
No, you will not incur any additional shipping costs and will only be charged the amount you were quoted during the checkout process.